VERSPIEREN
Prescribe more autonomy in the care field, it's good for health
VERSPIEREN

The mission

Work on the redesign of the insured’s personal space and services offered to HRDs to facilitate the process from the extranet site and from the dedicated mobile applications.

The ambition

In its global approach to customer services, Verspieren, one of the leading insurance brokers in France, continually strives to improve the quality of services and aims to improve customer satisfaction by providing services that can be used by everyone.

OUR RESPONSE OUR STANCE

A partnership approach for a collectively redesigned platform

For this complex and highly strategic project, we have chosen to fully involve the Verspieren teams at every stage. From the upstream phases, we asked our experts on the sites of Lille, Rennes and Paris according to the concerned theme to work on the whole of the service design: technical service, architecture and later with the realization of the models, the development and even in the test phases before the site is online and the applications available on the stores.

A framing and a secure system & network architecture with the ISD

To ensure the success of this overhaul, it was vital to get in touch with the IS client and take into account the existing devices. So we got closer to the ISD and the technical teams, from the beginning of the project to see what it was really possible to do and how to efficiently work with them.

First challenge: technical involvement

The interconnection of the site with the IS of Verspieren, was mainly at the heart of the project. With the handling of sensitive and complex data (social security and Iban numbers), we have implemented the establishment of a middleware to facilitate secure access to data flows.

Second issue: User research

For a relevant answer, we organized and facilitated working groups, with Verspieren insureds and HR managers, to understand and make the most of their use of the extranet. The idea was to integrate the complexity of the subject and the needs of each, to propose an answer that redefines the customer relationship in the field of life and health insurance.

Third issue: A customer area designed for and with users

It is important to know what everyone needs, to understand the ways of thinking of those who will truly use the service. HR managers or insureds, we have been looking for relevant information according to different profiles, then propose our reinterpretation of the service, and get an ideal platform.

Fourth issue: Agile operation mode, with a succession of sprints

Once the first milestones set and validated, we worked in sequenced mode, with well-defined tasks to decline the different pre-defined features.

The result
A service platform usable by all and for all, which allows to track and forecast its health costs from all screens, via a website and dedicated applications for the greatest satisfaction of the insureds
12 months
12 months
of Design and Development
15 technical and design
15 technical and design
co-construction workshops
8 talents
8 talents
with different profiles
VERSPIEREN
Ariane Vigilant
Marketing et Communication Director of Verspieren
We value above all the phase of co-construction with our customers
Because customer satisfaction is our first priority, we value above all the phase of co-construction with our customers. With the various Niji experts, we have challenged their expectations, to allow users to obtain an even easier to use service, while becoming aware of the effectiveness of a supplementary health insurance, in the redefinition of the ecosystem of health today.
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